History Of Quality Management

  • Dr, Shewhart of Bell Labs develops control charts
  • Japanese Telecommunication industry starts to use QC methods
  • Deming helps Japan with Quality Control
  • Dr. Juran visit to Japan
  • QC Circles were born
  • Deming was “discovered” in America
  • TQM started in some industries
  • Malcom Baldrige National Improvement Act of 1987
  • ISO 9000 Quality System Standards (1987)

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