- Anything that deals with the collection, analysis, interpretation & presentation of numerical data
- Gaining information for making informed decisions
- Combination of machines, tools, methods, materials & people employed to attain process specification
- A similar procedure/event that is happening repetitively
- To keep something within a desired condition
- Make something behave the way we want it to behave
The use of statistical techniques such as control charts to analyze a process, take appropriate actions to achieve & maintain a stable process, & improve process capability.